[BanilaCo] Clean It Zero Cleansing Balm Nourishing 100ml

Do you offer free shipping?

We most certainly do! Please see the "FREE Shipping" tab below for a breakdown by Country.

When will my KBeauti order ship?

We process and ship out all orders Monday through Friday, not including holidays.

Orders with standard shipping will usually be fulfilled and shipped within 1-2 business days (Monday through Friday, not including holidays).

Please note that due to global supply chain delays, some orders may take longer than expected to reach you.

Please reach out to us at info@kbeauti.ca for further assistance.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed.

Please note that it may take up to 24-48 hours for your tracking information to update.

Where will my KBeauti order ship from and how long will it take for my order to arrive?

All KBeauti orders are shipped directly from Soeul, Korea.

Orders with standard shipping usually take 10-15 business days from the day the order is placed to arrive at it's final destination.

Orders with express shipping usually take 4-7 business days from the day the order is placed.

Do you charge domestic sales tax?

Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.

Will I have to pay customs duties or import taxes?

Possibly. Orders shipped from Korea may be subject to customs duties, import taxes, VAT/GST, or brokerage fees depending on the country of delivery.

These charges are determined by your local customs authority and are not included in our product prices or shipping fees.

Who is responsible for paying these charges?

The customer is responsible for paying any duties, taxes, or import fees required by the destination country.

We do not collect or control these charges.

Why are there additional fees?

Because your order is being imported from Korea. Many countries apply duties or taxes to international shipments once they arrive in the destination country.

What about U.S. orders?

The United States currently has a de minimis threshold (generally USD $800), meaning shipments under that value may enter duty-free. However:

This threshold is set by U.S. customs and may change.

Certain products may still be assessed.

Customs has final discretion.

We are not responsible for duties assessed by U.S. customs authorities.

What happens if I refuse to pay customs charges?

If duties or taxes are not paid, the shipment may be returned or abandoned. Any return shipping, storage, or carrier fees may be deducted from your refund.

All KBeauti policies are subject to change without advanced notice.

I reached out via email but I haven't received a response in over 2 business days! What now?

We're sorry to hear this! Please make sure your inquiry was sent to info@kbeauti.ca.

We do our best to get back to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, excluding holidays).

Sometimes our replies can end up in Spam, so please be sure to check there and add us as a contact!

Zone 1 - Free standard shipping for all orders $50+ USD

Zone 2 - Free standard shipping for all orders $60+ USD

Worldwide (Including Zone 1 + 2) - Free express shipping for all orders $120+ USD

(Zone 1 - Australia, Brazil, Canada, China, Germany, Spain, France, England (GB), Hong Kong, Japan, Malaysia, Philippines, Russia, Singapore, Thailand, Taiwan, Vietnam)

(Zone 2- United States except for Hawaii, Guam, Saipan)

Note for some "Worldwide" countries the minimum for free express shipping may be more than $120 USD. Please enter your address on the checkout page to confirm.

Our team is passionate about accessibility and wellness.

Based in Canada and established in 2021, our goal is to bring the research-backed work of the Korean Beauty industry to bathroom counters across the globe.

We specialize in Korean skin care and cosmetic products only and hold a deep appreciation for the research and technology our Korean brand partners commit to.

We partner directly with Korean suppliers to send their products across the globe.

 We believe that everyone has a glow, and our goal is to help everyone access the best skin care technology the world has to offer, at a reasonable cost.

Unfortunately due to regulations by Health Canada we are unable to offer any Korean sunscreen or SPF products to Canadian customers.

We are working with Health Canada to obtain Federal approval for these items, but it's a lengthy process.

We apologize for the inconvenience and will let you know as soon as this changes!

Korean beauty brands update their formulas and packaging regularly - sometimes several times a year - and these changes often happen faster than we can update every listing. We do our best to keep product pages current, but what you receive may have a newer formulation or updated packaging. The core product and its function remain the same. If you'd like to verify what's currently in stock before ordering, reach out to us at info@kbeauti.ca and we'll confirm for you.